Bug – Magento 2 Transaction Emails Logo Image
This issue affects the Magento 2.1.2 Transactional Emails (Email templates) such as the New order confirmation email, Forgotten password link and so forth.
If you stumbled here to find out how to create Email Templates, follow this Magento guide: http://devdocs.magento.com/guides/v2.0/frontend-dev-guide/templates/template-email.html#customize-email-admin
What is it
When you try to update the email logo for transactional emails (Admin > Content > Design > Configuration) – Magento will report the setting was saved but when you look at the thumbnail to check, it shows your web browsers missing image icon.
If you then view the location of the missing image (i.e. inspect with your web browser’s development tool), you can see the url of the image Magento is trying to fetch:
If you then browse to that directory on your server via FTP or SSH, the folder pub/media/email/ does not exist:
Magento is actually uploading the file to pub/media/logo/
Who does it affect
Store owners using Magento 2.1.2 CE (and probably EE).
You can create the folder yourself via FTP pub/media/email/logo/ and then upload the same image to that folder using FTP. Bear in mind, if you copy from
the destination directory structure should look like
Long term fix
There is a fix but it has not been released to the stable release of Magento 2 yet: